What is Ognimohub?
Ognimohub is a mobile finance service provider that integrates with major fintech and Payment Service Provider (PSP) APIs to offer a wide range of financial services. These include sending money, donations, mobile recharges, bank transfers, cash-out services, payment links, payment collection, utility bill payments, money requests, education fee payments, microfinance, airtime top-ups, virtual cards, and affiliate programs. We act as an intermediary, facilitating secure and efficient transactions while adhering to the policies of our API partners.
Is Ognimohub a regulated financial institution?
Ognimohub operates in compliance with the regulatory frameworks governing financial services in the regions we serve. We work closely with our regulated fintech and PSP partners, whose licenses and compliance frameworks underpin the services we offer. We adhere to their policies and ensure our operations align with relevant financial regulations.
What are the core values of Ognimohub?
Our core values include security, ensuring the protection of user data and transactions; transparency, providing clear information on fees and processes; accessibility, making financial services available to a broader audience; innovation, continuously enhancing our platform with new features; and compliance, strictly adhering to regulatory standards and partner policies.
How can I contact Ognimohub customer support?
You can reach our dedicated customer support team through the "Contact Us" section on our website, via email at support@ognimohub.com, live chat widget below or by submitting a support ticket. Our support hours are 8am-6pm GMT
What is Ognimohub's commitment to data privacy?
Ognimohub is committed to protecting your data privacy. We adhere to strict data protection regulations, including GDPR where applicable, and implement robust security measures such as encryption and tokenization. We only collect and process data necessary for providing our services and always with your explicit consent where required. Please refer to our Privacy Policy for more details.
Where is Ognimohub available?
Ognimohub is expanding its global reach. Please refer to our website's "Supported Regions" section or contact customer support for the most up-to-date information on countries and regions where our services are available.
How do I create an account?
To create an Ognimohub account, download our mobile application from the App Store or Google Play, or visit our website. Follow the on-screen instructions to register, which typically involves providing your email address, phone number, and setting up a secure password. You may also be required to complete a Know Your Customer (KYC) verification process.
What is "Add Money" and how does it work?
"Add Money" allows you to fund your Ognimohub wallet. You can typically add money using various methods such as bank transfers, debit/credit cards, or other integrated payment options. The funds will then be available in your Ognimohub account for other services.
How can I send money?
To send money, navigate to the "Send Money" section in your Ognimohub app or website. You will need to enter the recipient's details (e.g., phone number, email, or bank account details), the amount, and select the desired currency. Confirm the transaction, and the funds will be transferred securely.
What is a Virtual Card and how can I get one?
A Virtual Card is a digital payment card linked to your Ognimohub account, designed for secure online transactions. You can request a virtual card through your Ognimohub app. Once issued, it will have a unique card number, expiry date, and CVV, which can be used for online purchases without exposing your physical card details.
Can I pay utility bills through Ognimohub?
Yes, Ognimohub allows you to conveniently pay various utility bills, including electricity, water, gas, and internet, directly from your account. Navigate to the "Utility Bills" section, select your biller, enter the required details, and confirm the payment.
How do I make a bank transfer using Ognimohub?
To make a bank transfer, select the "Bank Transfer" option. You will need the recipient's bank name, account number, and sometimes their SWIFT/BIC code for international transfers. Enter the amount and confirm the transaction.
What is "Request Money" and how do I use it?
"Request Money" allows you to send a request to another Ognimohub user or external contact to send you funds. You can specify the amount and a brief description. The recipient will receive a notification and can approve the request to send you the money.
Does Ognimohub offer microfinance services?
Yes, Ognimohub partners with microfinance institutions to provide access to microfinance services for eligible users. Details regarding eligibility, application processes, and available products can be found in the "Microfinance" section of our platform.
What is "Gateway Swap" and how does it benefit me?
"Gateway Swap" is a unique feature that allows users to seamlessly switch between different payment gateways (e.g., PayPal, Adyen, Stripe, Paytm) for transactions. This provides flexibility, potentially offering better rates, wider acceptance, or preferred payment methods depending on the transaction and region.
How can I earn through affiliate on Ognimohub?
Ognimohub offers a affiliate program where you can earn commissions by inviting new users to join our platform. Share your unique referral code, and once your referred friends sign up and meet the program's criteria, you will receive your referral earnings. Details are available in the "Affiliates" or "Referral" section.
Does Ognimohub support trading and investments?
Yes, Ognimohub provides access to trading and investment opportunities through integrated partners. This allows users to explore various investment options directly from their Ognimohub account. Specific offerings and terms will be detailed within the "Trading & Investments" section.
Can I pay education fees through Ognimohub?
Yes, Ognimohub facilitates the payment of education fees to various institutions. Navigate to the "Education Fee" section, select the institution, enter the student details and fee amount, and complete the payment securely.
How do I top up airtime or mobile recharge?
To top up airtime or recharge a mobile number, go to the "Mobile Recharge" or "Airtime" section. Enter the mobile number, select the operator and the desired amount, and confirm the transaction.
What are the benefits of becoming an Ognimohub Agent?
As an Ognimohub Agent, you can provide essential financial services to users, including cash-in and cash-out facilities, earning commissions on each transaction. You also gain access to personal trading and investment opportunities through the platform.
How do I become an Ognimohub Agent?
To become an Ognimohub Agent, please visit the "Become an Agent" section on our website or contact our agent support team. You will need to complete an application process, which may include providing business registration documents and undergoing a verification process.
What is "Cash In" for agents?
"Cash In" for agents refers to the service where an agent accepts physical cash from a user and credits the equivalent amount to the user's Ognimohub digital wallet. The agent earns a commission for facilitating this transaction.
What is "Cash Out" for agents?
"Cash Out" for agents is the service where an agent disburses physical cash to a user from their Ognimohub digital wallet. The agent verifies the transaction and provides the requested cash, earning a commission for the service.
Can agents trade and invest through Ognimohub?
Yes, Ognimohub Agents have access to the "Trading & Investments" features, allowing them to manage their personal finances, trade, and invest directly through the platform.
How do agents make personal withdrawals?
Agents can make personal withdrawals from their Ognimohub account to their linked bank accounts or other designated withdrawal methods. This process is typically managed through the agent's dashboard.
How can Ognimohub help my business collect payments online?
Ognimohub provides robust solutions for merchants to collect payments online. Through our integrated payment gateways and payment links, businesses can accept payments from customers securely and efficiently, supporting various payment methods.
What are "Payment Links" for merchants?
Payment Links allow merchants to generate unique URLs that can be shared with customers via email, SMS, or social media. When clicked, the link directs customers to a secure payment page where they can complete their purchase, making it easy to collect payments without a full e-commerce setup.
Does Ognimohub support recurring payments for merchants?
Yes, Ognimohub, through its integrated PSP partners, can support recurring payment setups for merchants. This is ideal for subscription services, membership fees, or installment plans. Please contact our merchant support for specific integration details.
What security measures are in place for merchant transactions?
All merchant transactions processed through Ognimohub are secured with industry-standard encryption (TLS 1.3), fraud detection systems, and compliance with PCI DSS standards. Our integrated PSPs also employ advanced security protocols to protect both merchants and their customers.
How do I integrate Ognimohub payment solutions into my website/app?
Ognimohub provides comprehensive API documentation and developer resources to facilitate seamless integration of our payment solutions into your website or mobile application. Our technical support team is also available to assist with the integration process.
What kind of reporting and analytics does Ognimohub offer merchants?
Merchants gain access to a detailed dashboard providing real-time transaction reports, sales analytics, and insights into payment trends. This helps businesses monitor performance, reconcile transactions, and make informed decisions.
Can Ognimohub help with international payment collection?
Yes, leveraging our network of international PSP partners, Ognimohub can facilitate international payment collection, allowing merchants to accept payments from customers globally in various currencies.
How does Ognimohub protect my financial information?
Ognimohub employs a multi-layered security approach, including strong authentication (MFA), end-to-end encryption for data in transit and at rest, tokenization of sensitive data, and regular security audits. We adhere to a zero-trust security model and follow DevSecOps practices.
Is Ognimohub compliant with data protection regulations like GDPR?
Yes, Ognimohub is committed to complying with relevant data protection regulations, including the General Data Protection Regulation (GDPR) for users within the European Union. We prioritize user consent, data minimization, and privacy by design.
What is PCI DSS compliance and how does Ognimohub ensure it?
PCI DSS (Payment Card Industry Data Security Standard) is a set of security standards designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. Ognimohub ensures PCI DSS compliance through our integrated PSP partners and by implementing secure practices for handling any cardholder data.
How does Ognimohub handle fraud prevention?
Ognimohub utilizes advanced fraud detection systems, real-time transaction monitoring, and collaborates with our PSP partners to implement robust fraud prevention measures. We also encourage users to enable multi-factor authentication for enhanced security.
What is Strong Customer Authentication (SCA) and does Ognimohub support it?
Strong Customer Authentication (SCA) is a requirement under PSD2 in Europe, designed to make online payments more secure. It requires multi-factor authentication for most electronic payments. Ognimohub, through its compliant PSP partners, fully supports SCA to ensure secure transactions.