Chasing a customer for account details before you can even send an invoice is friction you don't need. Create a payment link or formal invoice for any customer and share it directly — no need for them to have your account details, and every payment is automatically tracked against the invoice it belongs to.

Because a link is easy to share, it's also easy to imitate — invoice fraud almost always works by intercepting or spoofing the thing your customer expects to receive from you. This guide covers how invoicing works, what keeps a link trustworthy on both ends, and the two patterns that put real businesses at risk.

How Invoicing Works

Generate a payment link or invoice in the app with the amount, description, and an optional expiry date. Share it with your customer through your usual channel, and once they pay, the transaction is automatically matched and tracked against that specific invoice in your dashboard — no manual reconciliation needed.

Built-In Protections You're Already Using

Invoicing is designed so both you and your customer can trust exactly what a link represents:

• No shared account details — customers pay through the link itself, never needing your bank or wallet information directly.
• Automatic payment matching — every payment is tied to the specific invoice it was made against, eliminating manual guesswork.
• Optional expiry dates — invoices can be set to expire, so a stale or forwarded link can't be paid unexpectedly later.
• Verified account association — every link is tied to your registered business account, which customers can check against.

Best Practices

• Generate a new invoice/link for each transaction rather than reusing one — this keeps your tracking accurate and avoids confusion over what's been paid.
• Share payment links only through channels your customer expects to hear from you on (your own website, official email, WhatsApp Business, etc.).
• Set clear expiry dates on invoices where appropriate, so stale links can't be paid or reused unexpectedly.

Red Flags to Watch For

• Requests from customers to change the invoice amount after generation via a "quick note" outside the platform — always regenerate a new invoice instead.
• Anyone impersonating your business to send fraudulent payment links to your actual customers — remind customers to only pay links that match your verified account.

Need Help?

If you suspect a fraudulent link is circulating using your business's identity, or a customer reports paying a link that isn't yours, contact support with as much detail as possible right away. The faster this is reported, the faster affected customers can be warned and the impersonating link can be addressed.

Frequently Asked Questions

A customer asked to change the invoice amount informally — should I just adjust it?

No, regenerate a new invoice instead of adjusting an existing one through a side note or message. This keeps the amount, description, and payment tied together accurately, with no ambiguity about what was actually agreed.

How do customers know a payment link is really from my business?

Every link is tied to your verified registered account. Encourage customers to check that the link matches your account before paying, especially if they receive a link through a channel they don't normally hear from you on.

Can I set an invoice to expire automatically?

Yes, invoices can be given an expiry date, which is useful for time-sensitive offers or simply to make sure a link can't be paid or reused long after it was intended.

Invoicing that takes care of itself. Get Paid With a Link turns "send me your details" into a single click — a fresh link per transaction and a channel your customers already trust is all it takes to keep it that way.